There could be several reasons you received this message.
Problem at the local node
You can try to connect at a later time, or try to connect with another local access number:
1. Select Get Local # from the Locality pop-up menu on the Sign On screen.
2. Click on Sign On. The software will dial a toll-free number and connect you to a searchable database.
3. Select local access numbers for your present area code. When the software signs off, a new Connection Settings window containing the local access numbers you selected will appear.
4. Make further changes to this window if necessary. For more information about the Connection Settings window, select Changing Your Setup from the Help topics.
5. Click on Save. A dialog box will appear.
6. Type a name for the new locality file.
7. Verify that the Online Files folder is selected.
8. Click on Save.
9. Select the new locality file from the Locality pop-up menu.
10. Sign on to America Online.
If you consistently have a problem with a particular local access number, report it online at Keyword Access.
Fax software interfering
Disable any fax software that may be loading. See your fax software manual for information on how to do this.
Wrong modem profile selected
The commands (modem strings) being sent to your modem may be incorrect for your particular modem.
To change the modem profile in your setup:
1. Click on Setup on the Sign On screen.
2. Select your modem from the Modem Type pop-up menu for the First Try and Second Try numbers. If your modem is not listed, try Hayes Basic, Hayes EC, Hayes Extended or Hayes Auto-Reliable.
3. Click on Save to return to the Sign On screen.
4. Sign on to America Online.
For more information about modem strings, select Creating a Custom Modem String, and Changing Your Modem Strings from the Help Topics.
